Shipping Policy
Online Order Delays
Our Team Members and manufacturers (adidas, PUMA, etc.) are working as safely and quickly as possible to handle an increase in online orders, as well as support our communities and health care workers. That means online orders and customer service response times are taking longer than usual, and express shipping methods are temporarily unavailable.
Pick-Up In-Store / Curbside Orders - please wait for your "Ready to Pick-Up" email or phone call before heading to the store. SoccerOne is open limited hours, please check the Store Locations for details.
Ship to Home Orders - Most orders are arriving in your home within 10 business days but it may take 6-7 business days to receive your ship confirmation email. Your order may arrive in separate shipments. Items shipping from our manufacturers (such as, but not limited to, are adidas, PUMA, Pevo, etc.) may require 10-14 business days for processing, plus delivery time.
Thank you for your patience!
Just Ordered?
We will confirm your order via email. If you do not immediately receive a confirmation then call (818) 887-3904. You can also contact us via e-mail at customerservice@soccerone.com .
Domestic Shipments (Continental US)
SoccerOne charges UPS’s published shipping rates based on weight, destination and priority. All orders are processed between 8:00 am and 2:00 pm PT, Monday–Friday. Orders are usually shipped within 24 hours after processing. If you have any questions regarding charges or process time, please contact a customer service representative at (888) 297-6386.
Drop Shipments (see Drop Shipments below) and orders exceeding 200lbs. contains items or weights that may entitle you to lower shipping costs than what can be calculated online. A SoccerOne customer service representative will email and/or call you with actual costs and your shipping authorization within 24 hours. If you do not require this information and authorize the shipping as is, please indicate this in the Special Instructions box at Checkout.
UPS-Ground delivery typically requires 1–5 business days within the continental USA. Please do not include the day the order is placed and weekend days when calculating delivery time. Drop Shipments may require an additional 5 business days for delivery.
UPS will charge additional fees for the following priority services:
- Next Day Air: requires 1 business day for delivery
- 2nd Day Air: requires 2 business days for delivery
- 3 Day Select: requires 3 business days for delivery
Hawaii
All orders will be shipped via UPS. Please do not include the day the order is placed and weekend days when calculating delivery time.
- Next Day Air: requires 2 business days for delivery
- 2nd Day Air: requires 2 business days for delivery
- Ground: requires 3 business days for delivery
Alaska
All orders will be shipped via UPS. Please do not include the day the order is placed and weekend days when calculating delivery time.
- Next Day Air: requires 2 business days for delivery
- 2nd Day Air: requires 3 business days for delivery
- Ground: requires 5 business days for delivery
International Orders
Purchasers from U.S. Territories and U.S. Military bases (APO) should place their order by calling (818) 887-3904, Monday through Friday 8:00 am to 5:00 pm PT.
We are unable to ship outside the U.S. at this time. We apologize for any inconvenience.
Drop Shipments
Occasionally, we may choose to ship products directly from the manufacturer. Drop shipments regularly occur with large or heavy shipments such as, but not limited to, goal posts and player uniforms. Our manufacturers may require an additional 5 business days for delivery.
Backorders
From time to time, we may run out of a specific inventory item. Unless otherwise specified, the partial order will be shipped and invoiced and the out of stock item will be shipped at a later date. This process, called "backordering", will be shipped at regular ground rates and will not adversely effect any quantity discount pricing. Customer pays for shipping of backorders. Customers may cancel an item on backorder at any time. Backorders not filled within 60 days will be cancelled unless instructed otherwise.